FAQs- Frequently Asked Questions

How soon can you start my project?

We take on a limited amount of clients at a time to ensure that we give each client the attention their project deserves.  Clients are booked on a first come first served basis determined by our acceptance of the 25% “Save the Date” deposit (see payment policies below).  The BVG has a typical wait time of 1-2 months, but you can confirm our availability anytime by emailing us at info@bovasongroup.com.

What are your payment policies?

Payments for your selected package will be divided into 3 payment installments.  A 25% non-refundable deposit is due upon signing the contract and is required to hold your spot in the queue.  A second 25% due at the start of your project. The remaining payment is due when the client approves of the completed design project.  Once the final payment is received, delivery of finalized design files and/or website launch occurs.

What is the project timeline?

Each client’s timeline will depend on the package selected and the complexity of the request.  

How do we communicate?

While email is our preferred method of communication, we are happy to communicate with you via both phone and email.  Please note that calls are by appointment only.

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BRANDING

What formats will be logos be delivered?

All logos and submarks will be delivered in JPEG, PNG, and EPS file formats.

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COLLATERAL

Does my package include the printing of my branded material?

All packages that include branded collateral cover the design only.  Printing options are available at an additional cost.

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WEB

Is there anything I (the client) need to provide the BVG for the website?

We ask all clients to send their website content, which includes the verbiage and images prior to the website design phase.  Delays from the client may result in a timeline setback and additional charges.

What platform do you use to build my site?

We love WordPress because it is user-friendly and easy for you to update on your own after your website has launched. If you are looking for web hosting, we recommend our affiliate partner, Blue Host to handle the hosting of your website.

Do you offer website maintenance and update services?

From time to time, you may want to update your website content, images, or add an additional page.  If this is not the DIY project you want to take on by yourself, I’m happy to help you with changes or additional page designs.  Please Note: This service is for existing clients only and is quoted depending on the complexity of your request.

The BoVason Group - Atlanta Branding & Social Media Development Group